How can we help you?

Searching for a sports event

To find and view sports events on Tdingo, follow below steps.
1. Click on the magnifying glass at the top of the page.
2. Search for the event name, location, or associated club.
3. Locate the event in the search results and click to open its homepage.

Enrolling into an event/ series

To register or purchase entry tickets for a single sports event or event series:
1. Navigate to the event's home page on Tdingo.
2. Click on the Tickets button (or Register for guest checkouts). A tickets list modal will pop up.
        a. For single events, select the quantity for the desired Single Entry Ticket.
        b. For event series, you can choose to select the quantity of Single Entry Tickets (for individual dates) or select the All Event Entry Ticket to book the whole series.
3. Once the tickets and quantities are selected, click Book Now or Checkout to start checkout.
4. Enter detailed attendee information for each ticket. If multiple bookings are allowed and enabled, you can enter distinct names for each booked slot.
5. Complete checkout:
        a. For paid events, fill in credit/debit card details and complete payment.
        b. For complimentary bookings, admins can choose to bypass the payment gateway.
6. After successful booking, you will see a success confirmation popup and receive details via your registered email.

Checking for attendees

To see who has registered and check active attendee details:
1. Navigate to the Event homepage on Tdingo.
2. Go to the Attendees (or Registrations) tab on the event details menu.
3. The attendees list displays all registered participants grouped by their status (Pending, Confirmed, Cancelled).
4. Use the search bar in the Attendees section to locate specific attendees by name or email.
5. For club owners and admins, registration lists can be downloaded in CSV format by clicking on the download icon .

Cancelling enrolment

To cancel your booking or register a cancellation:
1. Navigate to the Event page on Tdingo.
2. Go to the Attendees tab and locate your name in the list.
3. Open the options menu next to your booking. If self-cancellation is enabled by the event admin (configurable under booking settings):
        a. Click Cancel Enrolment (available up to the deadline set by the admin, e.g. 2 days before the start date).
        b. Confirm the action in the SweetAlert2 popup. Your slot will be freed immediately.
4. If self-cancellation is not permitted or the deadline has passed:
        a. Click Request Enrolment Cancellation to submit a cancellation request to the organizer.
5. Important Note: Self-cancellations free up registration slots but do not auto-trigger financial refunds. Refund processing must be coordinated with the event administrator.

Commenting on events

To post comments and engage in event discussion boards:
1. Navigate to the Event homepage.
2. Click on the Comments (or Discussions) tab. (Admins can toggle comments visibility in event options settings).
3. Click the Add Comment button to expand the comment textbox.
4. Enter your message and click Submit to post it instantly.

Creating a one-off sports event

To create a single occurrence sports event follow below steps.
1. If the event is owned by a club, please switch profile as the club. For profile switching please see Switching Profile under Sports Club. If the event is intended to be owned by an individual please ensure you are logged in as an individual
2. Click on icon. On desktop this on top right corner of the page. For mobile it in the center of the bottom pane.
3. Select Sports Event
4. Ensure Event organiser is the same entity owning the event.
5. Fill the required information. The information required is
        a. Event Name
        b. Event Description
        c. Event Wallpaper (This can't be changed once the event is created.)
        d. Event Location
        e. Start date & time for the event
        f. End date & time for the event, if not a full day event.
        g. Registration end date, if any.
        h. Single Event will be pre-selected.
        i. Event is free or paid. A free event can't be made paid after creation. The tickets for paid events will be created later.
6. Click on Submit.
7. Upon successful creation of the event, the event homepage will be shown. The event will be in design status
8. If you had selected paid event at step 5, ticket creation will be required. Please see Creating Tickets section for steps to create tickets.
9. If you had selected free event at step 5, ticket creation is not required.
10. Click on vertical ellipsis next to event name to open Event options section
11. Select Publish event to activate the event from Event options
12. You can share the event using the share option from event options section

Creating an event series

To create an event series follow below steps.
1. If the event is owned by a club, please switch profile as the club. For profile switching please see Switching Profile under Sports Club. If the event is intended to be owned by an individual please ensure you are logged in as an individual
2. Click on icon. On desktop this on top right corner of the page. For mobile it in the center of the bottom pane.
3. Select Sports Event
4. Ensure Event organiser is the same entity owning the event.
5. Fill the required information. The information required is
        a. Event Name
        b. Event Description
        c. Event Wallpaper (This can't be changed once the event is created.)
        d. Event Location
        e. Start date & time for the event
        f. End date & time for the event, if not a full day event.
        g. Registration end date, if any.
        h. Select Event Series. The frequency and the number of events in the series will be created later.
        i. Event is free or paid. A free event can't be made paid after creation. The tickets for paid events will be created later.
6. Click on Submit.
7. Upon successful creation of the event, the event homepage will be shown. The event will be in design status
8. If you had selected paid event at step 5, ticket creation will be required. Please see Creating Tickets section for steps to create tickets.
9. If you had selected free event at step 5, ticket creation is not required.
10. Click on Series section
11. Select the event frequency from the below options:
        a. Once - Only existing occurrence will be retained
        b. Daily - An event will be scheduled daily at the same start time and duration until the end date or occurrences provided
        c. Weekly - An event will be scheduled weekly for the selected days at the same start time and duration until the end date or occurrences provided
        d. Monthly - Not available at the moment
        e. Yearly - Not available at the moment
12. Verify and confirm the occurrences identified
13. Click on vertical ellipsis next to event name to open Event options section
14. Select Publish event series to activate the event from Event options
15. You can share the event using the share option from event options section

Creating Tickets

Creation of tickets is allowed only for paid event. Please ensure Banking information is updated before creating tickets. For help on updating Banking Details please navigate to Banking Details under Payment Processing & Fees
1. Ensure that you are logged in as the admin of the club owning the event. Navigate to Products

2. Click on icon. This allows you to add products like entry fees (tickets), merchandise, spectator pass etc.
3. Select Single Entry Ticket. If the event is a series, an option for All Event Entry Ticket will be present. This allows your audience to book all the event in the series at a different price.
4. Provide required information
5. Click on Save. The product (Event Ticket/ All Event Entry Ticket) will be created for the event.
6. Click on Add Fee
7. Select if the fees is applicable to club members or non-members.
8. Provide required information:
        a. Amount
        b. Currency
        c. Start Date
        d. End Date
9. Click on Save

Marking Attendance

This feature is under development at the moment.

Managing Event Statuses

Event statuses allows you to manage event registrations. You can pause the event if the event is not ready.
1. Click on vertical ellipsis next to event name to open Event options section.
2. Click on Pause if the event is live.
3. Click on Publish if the event is paused or in design stage.
4. Click on Publish all events if the event is paused or in design stage.

Event Reports

The following reports are available to event owners and admins.
1. Event Registration Detail Report
2. Event Payments Detail Report
3. Event Attendance Detail Report
4. To access above reports, navigate to Reports.
5. Click on .

The Clone Event feature allows Tdingo admins to easily duplicate an existing event or series. This saves time when you’re creating recurring events, sessions, or tournaments with similar details.

Step-by-Step Guide

1. Open the Event You Want to Clone

From your club dashboard, go to the Events section and select the event you wish to clone.

2. Click “Clone Event”

On the event details page, click the settings / options menu (vertical ellipsis next to event title) and click Clone Event. This will open the Clone Event form.

3. Review Event Details

Most of the details like name, description, and venue will be pre-populated.

4. Set New Event Details

• New Start Date and Time: Choose when the first cloned event should start.
• Repeat Frequency: For series events, choose daily, weekly, or monthly.
• End Date: Define when the cloned series should end.
• Copy Ticket Prices: Optionally carry over the original event pricing or set new prices for the cloned events.

Tip: You can edit details (like name, location, or pricing) after cloning without affecting the original event.

5. Review and Confirm

Click Clone to create your new event(s). Tdingo will automatically generate all copies with consistent details and schedules.

6. Publish Event/ Event Series

Once the event or event series is successfully created, you will be redirected to the event's homepage. From there, you can review the event details.

Important: Publishing the event or event series is a crucial step to start accepting bookings. Ensure you click on the Publish button to make the event live.

Settings & Privacy

Email Preferences

Tdingo emails its challengers when new challenges are launched or information about challenges they have created or performed in. To edit your e-mail preferences:
1. Navigate to your profile
2. Click on Settings & Privacy
3. Click on Email Preferences
4. Perform your selection
5. Click on Submit

Change Password

To change your password:
1. Navigate to your profile
2. Click on Settings & Privacy
3. Click on Change Password
4. Enter current password
5. Enter new password
6. Click on Submit

Deactivate Account

If your challenges or performances are missing Deactivating a Tdingo Account will not resolve it.
1. Navigate to your profile
2. Click on Settings & Privacy
3. Click on Deactivate Account
4. Click on Deactivate
Deactivating your account will disable your profile, but will not remove your Challenger ID and photo from most things you've created on Tdingo. The challenges that you have created will no longer be active for accepting new performances, but may appear in search. Some information may still be visible to others, such as your comments, likes and performances.

You can reactivate your account as per our reactivation policy.

Banking Details

Tdingo settles incoming payments for its member clubs on a weekly basis. In order for the settlement to happen, you must provide your bank account. To update your bank account:
1. Navigate to your profile
2. Click on Settings & Privacy
3. Click on Banking Details
4. Provide required inputs (Currently enabled only for Australia)
5. Click on Save

---

Unable to Login?

Lost activation link

1. Navigate to homepage
2. Click on Login/ SignUp
3. Click on Resend Activation Link
4. Provide either Challenger ID or registered email provided during sign up
5. Activation link will be sent to your registered e-mail

Login and password

Forgot password
1. Navigate to homepage
2. Click on Login/ SignUp
3. Click on Forgot Login ID or Password
4. Provide either Challenger ID or registered email provided during sign up
5. Challenger ID and password reset link will be sent to your registered e-mail

---

Activity and Notifications

The Notifications offers a simple way to see not only how others on Tdingo are interacting with your challenges and performances, but also your actions on Tdingo Notifications appear under on your profile page. You will be notified of the following events:
1. Upon successful sign up.
2. When you take/ save a challenge.
3. When you perform a challenge.
4. When someone performs a challenge you’ve created.
5. When you like a challenge performance.
6. When someone likes your challenge performance.
7. When you comment on a challenge.
8. When someone comments on a challenge you’ve created.
9. When you comment on a challenge performance.
10. When someone comments on your challenge performance.
11. When someone takes your challenge.
12. When someone views your challenge.
13. When you like a challenge.
14. When someone likes a challenge you’ve created.

This service is enabled only for Australia and the accepted currency is AUD.

Payments Processing - Settlements

Payments collected from Tdingo Members on behalf of clubs/ individual members for the events, memberships or tournaments will be settled within 5-7 working days after payment settlement with the member.

Payments Processing - Fees

Tdingo charges each payments a processing fee of 2.50% + 0.50 AUD. Please note that this fees is non-refundable.

Banking Details

Tdingo settles incoming payments for its member clubs on a weekly basis. In order for the settlement to happen, you must provide your bank account. To update your bank account:
1. Navigate to your profile
2. Click on Settings & Privacy
3. Click on Banking Details
4. Provide required inputs (Currently enabled only for Australia)
5. Click on Save

About account security

To help keep your account secure, we recommend the following best practices:
1. Use a strong password that you don’t reuse on other websites.
2. Report any unsolicited reset password link or code.
3. Be cautious of suspicious links and always make sure you’re on tdingo.com before you enter your login information.
4. Never give your username and password out to third parties, especially those promising to get you followers, make you money, or verify you.
5. Make sure your computer software, including your browser, is up-to-date with the most recent upgrades and anti-virus software.

---

Password strength

Create a strong and unique password for your Tdingo account. You should also create an equally strong and unique password for the email address associated with your Tdingo account.
Do’s:
1. Do create a password at least 10 characters long. Longer is better.
2. Do use use a mix of uppercase, lowercase, numbers, and symbols.
3. Do use a different password for each website you visit.
4. Do keep your password in a safe place. Consider using password management software to store all of your login information securely.
Don’ts:
1. Do not use personal information in your password such ass phone numbers, birthdays, etc.
2. Do not use common dictionary words such as “password”, “iloveyou”, etc.
3. Do not use sequences such as ”abcd1234”, or keyboard sequences like “qwerty”.
4. Do not reuse passwords across websites. Your Tdingo account password should be unique to Tdingo.
If your account has been compromised but you're still able to log in, this page will help you secure your account and stop unwanted behaviors. If you can't log in to your account, please see email us at contact@tdingo.com

---

Reporting Abuse

Tdingo strives to provide an environment where people can post content that inspires and motivates others. If abusive behavior happens, we want to make it easy for people to report it to us. Multiple challenges, challenge performances and comments can be included in the same report, helping us gain better context, while investigating the issues to get them resolved faster.


To report abuse for a challenge
1. Navigate to the bottom of Challenge Details page
2. Click on Report Abuse
3. Provide as much information as possible
4. Click Submit


To report abuse for anything else
1. Navigate to the footer of any page
2. Click on Report Abuse
3. Provide as much information as possible
4. Click Submit